Welcome to our survey!

Date(s) of Stay:

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Reason for visit:

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  • Business
  • R&R
  • Family Fun
  • Spa Services
  •  Other  

How did you become aware of The Lodge at Geneva Ridge?

(check all that apply)

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Billboard   
Newspaper or Magazine   
Referral/Word of Mouth/ Friend   
Travel Agent   
Promotion/Direct Mail   
Internet   
Other   

Front Desk:

5 is excellent and 1 is unsatisfactory

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   1  2  3  4  5  N/A 
Reservation Handling             
Service at Check-in             
Service at Check-out             
Staff Efficiency             

Hotel Service:

5 is excellent and 1 is unsatisfactory

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   1  2  3  4  5  N/A 
Hotel Operators             
Housekeeping Staff             
Maintenance Staff             

Hotel Facilities:

5 is excellent and 1 is unsatisfactory

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   1  2  3  4  5  N/A 
Swimming Pools             
Tennis/Basketball Courts             
Whirlpool/Sauna             
Vending Areas             
Grounds/Parking Lot             
Gift Shop/Lobby             
Public Restrooms             
Recreation Equipment Rentals             

Room Facilities:

5 is excellent and 1 is unsatisfactory

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   1  2  3  4  5  N/A 
Furnishings & Decor             
Cleanliness & Upkeep             
Comfort             
Value for the Price             
Climate Control             
Bathroom             

Restaurant:

5 is excellent and 1 is unsatisfactory

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   1  2  3  4  5  N/A 
Greeting/Host/Hostess             
Waitstaff             
Wait time for Food             
Food Quality             
Menu Selection             
Value for the Price             
Atmosphere             

Meeting Facilities:

5 is excellent and 1 is very poor

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   1  2  3  4  5  N/A 
Set-Up             
Breaks             
Flexibility             
Availability of Conference Coordinator             
Group Sales Staff             
Catering Staff             

What do you prefer to do for recreation?

(check all that apply)

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  • Dancing/Night Life
  • Shopping/Sight Seeing
  • Golf
  • Boating/Watersports
  • Hiking & Biking
  • Snow Sports
  •  Other  

What type of dining do you prefer?

(check all that apply)

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  • Fine Dining
  • Steakhouse
  • Seafood
  • Ethnic
  • Pizza & Pub Food
  •  Other  

What type of music do you prefer?

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  • Classic Rock
  • R&B
  • Oldies
  • Big Band
  • Top 40/pop
  • Classical
  • Adult Contemporary
  •  Other  

If a staff member provided extraordinary service, please identify:

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Have you stayed at the Lodge at Geneva Ridge before?

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  • Yes
  • No
  • Yes, when it was the Interlaken Resort

Would you recommend us to a friend or business associate?

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  • Yes
  • No

Comments:

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